Terms & Conditions

1. WARRANTY TERMS

DURATION
PRE-BUILD & BUILD YOUR OWN PC : Built using brand new parts comes with 1 year warranty from the date of delivery.
PRE-OWNED PC : Built using refurbished parts comes with 1 month warranty from date of delivery.

COVERAGE
The warranty usually covers manufacturing defects and hardware failures that occur during normal use. This can include issues with the CPU, GPU, RAM, motherboard, and other internal components.

REPAIRS AND REPLACEMENTS
If a covered defect occurs, we will usually offer free repairs or replacement of the defective parts.

EXCLUSIONS
The warranty will not cover damages caused by misuse, accidents, overclocking (if not explicitly allowed), modifications, or unauthorized repairs. Damage due to natural disasters or power surges will also be excluded.

SHIPPING
Warranty terms requires the customer to ship the products to us for inspection. After confirmation of faulty component, it will be covered under the warranty terms. However the customer is required to pay for re-shipping fee back to their location after repair/replacement.

2. PAYMENT TERMS

PRE-BUILD & BUILD YOUR OWN PC : Only Card Payments are accepted upon order placement, as the orders will be processed with brand new parts which needs to be individually sourced for each unique build.

PRE-OWNED PC : Cash on Delivery, Card Payment and Tabby Payment (Up to AED 2500) are accepted.

3. DELIVERY TERMS

PRE BUILD & BUILD YOUR OWN PC: 5 to 7 days lead time from date of order placement and covers free delivery.

PRE-OWNED PC : 2 to 3 days lead time from date of order placement and covers free delivery.

4. RETURNS & REFUNDS

ELIGIBILITY
The policy on Returns & Refunds are applicable only on Pre-Build and Pre-owned PCs. Build your own PCs are excluded as these are customized designs curated for our customers, however all our PCs are covered by the warranty terms. Under the policy, the customers have a 7 calendar days return period from the date of delivery.

T&Cs
To be eligible for a return and refund, the gaming PC must be in its original condition, including all original packaging and accessories. Any signs of misuse or unauthorized modifications will void the return and refund eligibility.

REFUNDS PROCEDURE
Upon inspection and verification of the returned PC, a refund will be issued via bank transfer to the customer’s account within 9-10 calendar days.

RESTOCKING FEE
A restocking fee of 10% of the purchase price will apply for returned PCs. This fee covers inspection, testing, and refurbishing if necessary.

SHIPPING
Customers are responsible for the cost of return shipping.